Start from the combing of the basic data, we obtain dynamic adjustment of staffing through forecasting telephone traffic and operator service.
从基础数据梳理开始，通过话务量预测和话务员服务能力，形成随话务量变化而动态调整的人员配置。
In order to optimize the call center scheduling systematically, we need to refine the problems into two aspects: telephone traffic and operator service capabilities.
系统性得完成呼叫中心的优化排班需要将问题细化成两个方面：话务量以及话务员服务能力。
You're connected to an Alternate Operator Service company.
你将接通一家备用话务员服务公司。
You're connected to an Alternate Operator Service company.
你将接通一家备用话务员服务公司。
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