Start from the combing of the basic data, we obtain dynamic adjustment of staffing through forecasting telephone traffic and operator service.

从基础数据梳理开始，通过话务量预测和话务员服务能力，形成随话务量变化而动态调整的人员配置。

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In order to optimize the call center scheduling systematically, we need to refine the problems into two aspects: telephone traffic and operator service capabilities.

系统性得完成呼叫中心的优化排班需要将问题细化成两个方面：话务量以及话务员服务能力。

youdao

In order to optimize the call center scheduling systematically, we need to refine the problems into two aspects: telephone traffic and operator service capabilities.

系统性得完成呼叫中心的优化排班需要将问题细化成两个方面：话务量以及话务员服务能力。

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