Among all the research, the study on the relationship between perceived justice with service recovery and customer behavior intention is the hot topics.
在众多研究中，补救服务公平性与行为意向的关系探讨成为一个热门话题。
Service quality has remarkable positive influence on customer satisfaction and behavior intention in house decoration.
家装行业中服务质量对顾客满意和行为意向都有显著的正面影响。
Customer satisfaction also has remarkable positive impact on behavior intention.
家装行业中顾客满意对行为意向有显著的正面影响。
Customer participation in house decoration has positive effect on customer satisfaction and behavior intention, and the personal interaction is the main factor.
家装行业顾客参与对顾客满意、行为意向都有显著的正面影响，且人际互动维度在其中发挥了最大的作用。
As service providers, must perform effective service recovery in order to increase customer's recovery satisfaction and impact on behavior intention, then keeping high customer retention.
作为服务提供者，为了维持高的顾客保留率就必须进行有效的服务补救，让顾客二次满意，进而影响其行为意向。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
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