Service quality has remarkable positive influence on customer satisfaction and behavior intention in house decoration.
家装行业中服务质量对顾客满意和行为意向都有显著的正面影响。
Customer satisfaction also has remarkable positive impact on behavior intention.
家装行业中顾客满意对行为意向有显著的正面影响。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
Service Recovery; Customer's Attribution; Relationship Quality; Service Recovery Expectation; Customer Satisfaction; Behavior Intention.
服务补救；顾客归因；关系质量； 补救预期； 顾客满意；行为意向。
应用推荐