一家银行或零售商是否曾为了短期利益而牺牲客户的信任？
Has a bank, or a retailer, sacrificed the trust of its customers for short-term profitability?
这就意识着通过服务客户而帮助他们解决问题时，我们必须清楚零售商目前的问题是品牌差异化。
This means that in helping customers resolve problems in servicing them, we must understand that retailers' problem is brand differentiation now.
这家网上零售巨人因在困难时期仍然奉行低价政策和提供优质客户服务而兴盛。
The e-tail titan prospered by continuing to offer low prices and superb customer service in hard times.
大多数零售商需要既便宜又靠近他们的客户的地方——而不是简单的混合。
But general retailers need both cheap land and proximity to their customers-not an easy mix.
然而随着时间的流逝，新的特色零售店又会找到切入点，创立相应的公司以比其它大型零售店更好地满足那些客户的需求——而此时飞轮就又转动起来。
However, in time, new specialty retailers discover niches and create targeted organizations to meet those customer needs better than the large retailers — and the wheel turns again.
最后，戴尔取消了零售中间商，而自己直接向客户销售产品。
In the end, Dell was able to cut out the retail middleman and instead sell its products directly to the consumer.
平均来说，纯互联网公司支付82美元获得一个新的客户，而多渠道零售商只需支付12元[2]。
On average, pure-plays pay $82 to acquire a new customer, while multi-channel retailers payonly $12 (Morgan Stanley Dean Witter 2001).
而软库则将处理所有后台操作，包括帐单、客户服务以及通过其在日本的零售店铺销售手机。
Softbank, in return will handle all of the back-end operations, including billing, customer service and sales of the phone through its retail outlets in Japan.
而客户采购信息会从每个零售店传输到中央站点。
Customer purchasing information is transmitted from each retail outlet to the central site.
而现在的EOS电子订货系统只重视了基于计算机网络的EOS电子自动订货信息交换功能，而忽视了与大多数零售商、小规模客户之间的信息的交流。
Furthermore the present EOS (Electronic Ordering system) only pays attention to the system based on computer network and ignores the information exchange with most tradesmen and small-scale clients.
而现在的EOS电子订货系统只重视了基于计算机网络的EOS电子自动订货信息交换功能，而忽视了与大多数零售商、小规模客户之间的信息的交流。
Furthermore the present EOS (Electronic Ordering system) only pays attention to the system based on computer network and ignores the information exchange with most tradesmen and small-scale clients.
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