一家银行或零售商是否曾为了短期利益而牺牲客户的信任？
Has a bank, or a retailer, sacrificed the trust of its customers for short-term profitability?
这就意识着通过服务客户而帮助他们解决问题时，我们必须清楚零售商目前的问题是品牌差异化。
This means that in helping customers resolve problems in servicing them, we must understand that retailers' problem is brand differentiation now.
这家网上零售巨人因在困难时期仍然奉行低价政策和提供优质客户服务而兴盛。
The e-tail titan prospered by continuing to offer low prices and superb customer service in hard times.
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