它提供了管理与洞察到联络中心，使他们能够工作人员在适当水平，管理agent的性能和优化的客户服务。

And it provides management with insight into the contact center so they can staff at the appropriate levels, manage agent performance and optimize customer service.

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另外，它使公司的管理和执行人员具有客户洞察力，因此可以作出全面的，基于数据的决策。

In addition, it enables companies to deploy customer insight to managers and executives so that they can make informed, data-driven decisions.

youdao

另外，它使公司的管理和执行人员具有客户洞察力，因此可以作出全面的，基于数据的决策。

In addition, it enables companies to deploy customer insight to managers and executives so that they can make informed, data-driven decisions.

youdao