他们是连接最高管理层与一线管理者的关键“结点”。
They serve as the strategic “knot” that binds top management with front-line managers.
当反馈传达给一线管理者时，往往因为滞后而失去了作用。
By the time feedback filters down to front-line managers, it's often too backward-looking to be useful.
为确保组织目标实现，一线管理者在建立和影响客户服务流程上发挥着重要作用。
Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation's objectives are met.
为确保组织目标实现，一线管理者在建立和影响客户服务流程上发挥着重要作用。
Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation's objectives are met.
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