You can't smack them, you have to find their currency and say 'If you do this you'll get this' and inspire them - and I think that's what all great managers do.

BBC: Holloway column

It's human nature to imagine that your business will evolve in predictable ways--right up to the moment when the Cheap Revolution rears up to smack you.

FORBES: Cheap Revolution, Part Six

He will tell you about the German musicians who insisted on recording an album right smack in his office.

BBC: Chicago's jazz and blues shrines