Any experienced businessperson has seen this movie before with earlier technologies ranging from the World Wide Web to CRM to Enterprise Data Warehouses.
In less than 5 minutes they had provisioned their managed solution including email tracking and web site analytics completely within CRM.
So Al and Jim built a cloud-based application that centralized the myriad tools that salespeople use, such as email, CRM systems, web conferences, PowerPoint decks, videos, PDFs and so on.
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In addition to synchronizing, I also accessed my CRM system using a web based application called wMobile.
It does sell CRM software via the Web.
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Gartner tracks ten different categories of SaaS applications in this latest forecast with CRM, ERP, and Web Conferencing, Teaming Platforms, and Social Software Suites being the three largest in terms of global revenue growth.
Like Salesforce.com , RightNow aimed to sell its customer relationship management (CRM) software as a low-maintenance, Web-based service, not a shrink-wrapped product.
We also used a Portal Accelerator Microsoft has made publically available that allowed us to use CRM as our content management system for our fashion show web site.
The most successful Web software firm to date, Salesforce.com (nyse: CRM - news - people ), thrives by focusing on customer management tasks.
Microsoft claims there are 22, 000 customers and over 1.1 million users of its Dynamics CRM product (which is built inside of Outlook in addition to having a web interface).
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