Making great products is not enough when customers are looking for a great total experience.
Armstrong is a principal at Kahler Slater, a global architecture, design, and consulting enterprise specializing in Total Experience Design.
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The biggest complaint that people have about health care is that no one ever takes responsibility for the total experience of care, for the costs, and for the results.
Ultimately, an experience like a stay in a Kyoto ryokan is very much like a stay in an upscale lodge in the Okavango delta: a total experience for the mind and the senses.
And in the spirit of sensorama (a term originally coined, I believe by my friend John Grant in the UK) you need to create a total experience, a feel, a touch, a sound, and a charming and original personality.
Another in Cobb County said his total voting experience lasted only a little more than four minutes.
Rather than focusing solely on price-matching, brick-and-mortar retailers need to take a broader view and work to elevate the total customer experience.
The application then analyzes the total customer experience and recommends scripts or next steps that guide the agent on the phone, and hopefully keep the customer happy.
Only with a direct digital customer relationship can you learn from the customer in real-time, rapidly expand your total product experience, and easily offer new benefits to your customer.
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Apple will talk about the total customer experience.
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In the Karlovac region, 75km south of Karlovac city and just outside the town of Rakovica, the Barac cave is a more confined affair, which becomes even more claustrophobic when the guides turn off their flashlights to let visitors experience total darkness.
Do these 4 techniques and you will experience a total transformation in your level of focus and effectiveness.
With free iOS and Android smartphone apps especially designed for the SmartGPS, the total-solution SmartGPS experience is truly mobile.
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While there's been no shortage of celebrities launching their own lingerie lines (with Kylie Minogue's Love Kylie and Elle Macpherson Intimates being among the most successful), creating a "total lingerie-shopping experience" has taken a little longer.
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Her torment became a prism through which total strangers the world round characterized her experience as symbolic of everything wrong with modern-day parenting, children and more.
Otari's run-in with hackers may be an extreme case, but its experience underscores a common plight of business: total ignorance of telecom costs.
Labour MP John Mann also attacked Mr Clegg, accusing him of "total hypocrisy" after it was revealed that his work experience between school and university was arranged through a friend of his father.
Even then, the 16 total championships won by those four men across 139 years of combined experience barely exceed Ferguson's.
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Suning announced plans to set up 100 Samsung Experience Shops in its flagship stores across China, a total that now looks diminutive.
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"While the new physical retail channel still generates the majority of industry sales, our expanded research coverage allows us to assess the total consumer spend across the growing number of ways to acquire and experience gaming, including mobile apps and downloadable content, " said Anita Frazier, industry analyst, The NPD Group.
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In my experience, women are less likely than men to be in total denial about the fact that some Americans are born with more cultural and financial advantage than others and that government should have some programs that seek to lessen the disparity.
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Opening the innings with skipper Strauss, the Surrey batsman demonstrated a temperament beyond his limited international experience to provide the home side with the perfect platform on which to amass an impressive total in a rain-reduced game at Chester-le-Street.
That experience, of course, is not as unusual as the sheer number of board seats (a total of 39) that these six individuals occupy.
And if, as is true for some titles, your ebook sales make up half of your total sales, slashing prices whilst also having your sales cannibalised by secondhand sellers could be a painful and possibly fatal experience.
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