More than this, as is true of every super servicebrand, management empowered those on the front lines to do the right thing to preserve customer satisfaction.
The company launched its OwnKiwi website on Tuesday to formally kick off its new brand and business plan, though it launched the service in Denver earlier this month.
While long-standing luxury brands will most likely be fine if they deliver true quality and the high level of service well-heeled consumers expect, some other brand categories probably won't survive this new era of non-gratuitous spending.