Given the lack of viable options and customer adoption of streaming only plans over the past few quarters, we think that customer satisfaction is not really an issue.
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"I didn't think our customer base was that discerning, " says Ned Kirby, a franchisee in Noblesville, Indiana.
"I didn't think our customer base was that discerning, " says Ned Kirby , a franchisee in Noblesville, Ind.
For a sizable chunk of this planet, when they think of customer service, I would bet my name comes up.
Think about your customer relationship management system (CRM) and what it measures.
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Think about the customer you hope will use your product or service.
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We all like to think we are customer focused.
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Question: Do think the majority of customer service problems are caused by the CSRs?
Think about your average customer before they know you and your company exist.
When you think of top notch customer service, Zappos automatically pops into your mind (January hacking of customer information PR disaster aside).
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If you can narrow your focus to a target customer and think of creative ways to reach that target, you will get better results.
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That customer would probably think that the phone company is entitled to payment for carrying the message.
Many firms think that they can improve customer service by using social media to respond to complaints quickly.
Instead, marketers must evolve their mindsets to think like the Always Addressable Customer for whom technology is just a part of life.
The WAO says the Welsh government should think about starting a "customer relationship management system" to improve the way it gives out grants.
To be successful at building that kind of relationship you have to think differently about why your customer needs you in the first place.
Think of it: a customer may have multiple situations where the use the same vendor for different products, lines of business, projects, services, or partnerships.
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This environment lets employees know their work matters, allows them to do what they think is best to solve customer problems and provides a collegial environment where information sharing is encouraged.
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We all would like to think we know exactly what the customer wants.
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Think about it: Every additional customer you can speak with not only improves his or her experience but also brings in revenue to your employer.
"They know what sells and what will appeal to their customer, so I think it's important to listen to what they say and take that under advisement, " she said.
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Speaking of it just on the options side, the simplest way to think about it is if a customer sends the ISE an order and we're not the best market, remember I said that no matter who you give your order to there's a guarantee that you will trade at the best market.
To build a consistently engaging customer experience, enterprises must think about all of the ways that consumers engage with a brand across technologies and platforms.
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And the United States is not only a potential large customer to Brazil but we think that we can cooperate closely on a whole range of energy projects together.
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"We are a car company that through market-driven, customer focused innovation is learning to think and act like an electronics company, leveraging partnerships with fresh, innovative technology leaders, " added Mulally, who delivered the Consumer Electronics Show keynote address on Thursday.
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As a result, brands need to think very carefully about how they are keeping their customer data secure.
We think slipped deals are more due to pause in customer decision making and not due to competitive issues.
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You might now argue that this is only true for customer-facing service providers but I think it is true for everyone.
The American officials think Boeing's access to McDonnell Douglas's customer base would make it easier to sign more exclusive deals.
In Why Service Stinks, a book we co-wrote with BIGresearch several years ago, we reported that customers think the number one cause of rude service is rude customer service staff.
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