Their PC distribution system, Origin, is widely derided by players as riddled with issues, and customer support is often so unhelpful, players actually take screenshots about their bizarre experiences with online agents and share them with the world.

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Providing good and reactive customer support might be fine but are you able to uncover the fundamental and recurring issues your customers are dealing with?

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As software for mobile phones grow in complexity, users will inevitably encounter issues and Motoblur includes diagnostics support which we feel will help keep users happy and improve customer retention.

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Morgan believes there are many common collaboration challenges that organizations face such as: difficulty finding people and information, duplication of work, work-life balance issues, capturing and retaining knowledge, working outside of silos and delivering extraordinary customer support.

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