From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.
The excitement over Jeremy Lin feels authentic and loud, a city confidently reset as the center of a self-created universe.
My short videos are "digital psychedelics" meant to "de-center" the self, dwindle the broadcast of the ego and provide people with a long view, "big picture" perspective on humanity, technology and how their symbiosis might make a dent in the cosmos.
She stumbled upon the Web site of the Hilton Head Health Institute, a self-billed "weight loss spa retreat center" in South Carolina, and signed up.
Merrill Edge provides access to investment guidance in person at banking centers or through a call center, as well as an online self-directed investing platform.
WSJ: How Financial Advisers Should Ask Clients for Referrals
Subsequent generations oscillated between periods of hubristic exceptionalism and introspective self-doubt, with pessimists seldom far from center stage even in the midst of major expansions.
After South Africa's first democratic elections in 1994 Johannesburg experienced a new, unofficial apartheid as businesses moved away from downtown to the city's wealthier, whiter, northern suburbs, leaving the city center a shadow of its once dynamic self.
The beleaguered New York City Opera, cut to a fraction of its former size and self-exiled from its former home at Lincoln Center, got an 11th-hour reprieve when its unions agreed to a deal that would allow the 2012 season of four operas to go forward.
Insulin pens are injector devices designed to allow multiple self-injections for one person, according to the Center for Disease Control and Prevention's website.
Evan Stein, director of the Metabolic and Atherosclerosis Research Center in Cincinnati, points out that patients now self-inject drugs for diseases like rheumatoid arthritis and diabetes.
If CDER is allowed to re-write the history of Avandia, this vital FDA Center will continue to function as an unsupervised, self-regulating bureaucracy, accountable to no one.
FORBES: Steven Nissen: The Hidden Agenda Behind The FDA's New Avandia Hearings
The Center for Security Policy has long documented Germany's self-serving and dangerous policies toward the former Soviet Union and repeatedly urged the U.S. government not to abdicate leadership on East-West relations to Bonn.
The Center for Retirement Research studied the costs that afflict a typical self-directed 401(k) plan.
FORBES: How To Fix Your Lousy 401(k) Retirement Plan: Pool It, Like a Pension Fund
The Center for Disease Control and Prevention estimates that 85% of self-reported drunken drivers were binge drinkers.
In Buddhism, the subject of self-immolation is controversial, said Robert Sharf, the chair of the Center for Buddhist Studies at the University of California, Berkeley.
Put us up front and center, and we'll start questioning every single phrase from under a thick veil of self doubt.
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Can the U.S., working with Iraqis, pull together a moderate, legitimate political center that will bring Sunnis, Shiites, Kurds and other Iraqi factions into some kind of self-sustaining governing coalition?
Concerned citizens are encouraged to contact the Southern Poverty Law Center at (334) 956-8200 or email and politely ask the SPLC, a self-described "civil rights organization dedicated to fighting hate and bigotry, " not to participate in the teleconference with MPAC.
The self-titled Louis Vuitton Don isn't supporting any specific candidates--perhaps he read the Pew Research Center's report on celebrity endorsements, published in September.
The Center for Security Policy today issued an analysis outlining key developments affecting the prospects for lasting peace and genuine self-determination in Cambodia and the course American policy should follow to promote those prospects.
CENTERFORSECURITYPOLICY: How To Give Peace A Chance In Cambodia
"While it's important to treat your internship as a job interview, it's also important to make it a learning experience coupled with self-exploration, " says Holly Stroupe Vestal, a human resources consultant for Bank of America's Banking Center Channel, who was hired full time after her own internship.
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