Rail company Eurostar said about 30, 000 passengers had been due to travel on 50 services on Friday, and would be offered a full refund or exchange.

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Returns without a receipt are subject to the posted return policy, which might result in your receiving only a merchandise credit for the lowest price the item has sold for recently, or possibly no refund or exchange at all.

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Upon calling them again I was told that this was standard procedure in the event of faulty goods and no refund or exchange could go ahead without this visit, despite a previous agent telling me that the pictorial evidence was sufficient to effect this action.

BBC: Fergus Muirhead

Walmart at first declined to offer Nassise, the Massachusetts woman, an exchange or refund because of a policy against returned merchandise that has been unwrapped.

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Initially they were very helpful, assuring us that they would do their best to help and so on, however, when mention of exchange or refund was made they became very awkward to deal with.

BBC: Fergus Muirhead

Take that machine back and demand an exchange--or a refund.

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All we requested was a simple exchange of the faulty goods for undamaged ones or a partial refund of the price of the damaged items.

BBC: Fergus Muirhead

The company also said that those passengers who do not wish to travel will be able to exchange their tickets for travel at a later date or obtain a refund.

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