Ultimately, banks need tools that help them drive more profitable customer relationships in this hyper-competitive world.
FORBES: Banking: Driving More Profitable Customer Relationships By Using CRM
It was a strategy focusing on creating delight for a particularly profitable customer segment.
FORBES: Sifting Through the Ashes: The Kindle Fire and Customer Centricity
The optimal goal of your quality process is sustainability through profitable customer relationships.
It is the most profitable customer for many suppliers on an absolute basis and often on the basis of percentage.
This huge amount of information now allows Harrah's Entertainment to predict how profitable a customer might be, even after only a few casino visits.
The global bank was profitable in every customer group and region for the first time since 2006, as North America came back from the red.
He also had to take into account those customers who had been turned into detractors by poor or even unscrupulous business practices which might have been very profitable but which undermined customer loyalty.
FORBES: Measuring Business's New Bottom Line: Customer Delight
The company said the 5.10 version will be a comprehensive discovery solution with more than 20 new big data analytic capabilities, including out-of-the-box-ready visual capabilities. (Also see my upcoming Tableau story for more on visualization) Insights from these analytics can empower organizations to be more profitable by improving detection of customer churn, fraud, and the root causes of low-yield in manufacturing processes.
FORBES: New Teradata Platform Reduces Demand For Data Scientists
Being the first one to install a local loop to a particular household can be extremely profitable, since it gives you a captive customer with no alternatives.
Changing these practices may make the business less profitable, or make it spend less on customer service, or even, cause some to pull out of the individual market.
Mr Davies said the investment plan was designed to "significantly improve our retail customer experience and bring about sustainable and profitable sales-growth momentum".
"Lucent is trying to build products that will let their embedded customer base make the transition and still be profitable, " says Mine.
"If someone finds that customer and figures out a way to solve their headache in a profitable way, that company's going to succeed regardless of economic or industry conditions, " Mr. Cheng says.
Is anyone else wondering how a company that was profitable before instituting a 60% price increase that caused a less than a 4% reduction of its customer base, could somehow become unprofitable?
应用推荐