The situation is especially difficult when your critic is anonymous, as then you first need to persuade a website or message board operator to disclose the person's identity.

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And eventually, a telephone operator -- a telegraph operator sent out a simple message to the cheers of a waiting nation.

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Whether a message gets through depends on what phone the recipient is using, the operator they have signed up with and which part of that company's network they are currently using.

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In other words, the message which has got through to the frontlines is - if it does not work, blame the operator not the device.

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