If your Net Promoter system is working well, frontline employees and business unit managers should be reacting immediately to declines in bottom-up Net Promoter scores.
Mr Deats, deputy head of the National Hi-Tech Crime Unit (NHTCU), said that greater use of online shopping and banking was making the net a tempting target for organised crime groups.
Net public debt rose from 14% of GDP in 2008 to 29% last year, and the Economist Intelligence Unit, our sister company, expects it to reach 35% in 2011.