When people are as contrite as the folks at JetBlue, you have to forgive them, right?
United, for example, had 527, 000 domestic flight departures in 2012, while JetBlue had 227, 000.
JetBlue offers just one class--economy--with touches like leather seats, personal satellite TV and Prada-inspired flight uniforms.
JetBlue also earned the top score among low-cost carriers for the eighth year in a row.
For the ninth consecutive year, JetBlue Airways ranked first for satisfaction among all North American airlines.
Southwest Airlines was a close second among discount carriers with 770 points to JetBlue's 787.
That's another reason to be lukewarm on the immediate earnings prospects for JetBlue and Southwest.
JetBlue said it will discontinue its two daily flights between Newark and Tampa in May.
JetBlue tells a similar story, with no discernible impact on bookings or customers asking for refunds.
Service difficulties and the notion that JetBlue could have been more profitable with different leadership.
"NPS is core to how we make decisions, " said Robin Hayes, JetBlue's chief commercial officer.
JetBlue, Southwest, and United Continental are all up between 15% and 30% this year.
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Company spokeswoman Jenny Dervin also said a decision by JetBlue's hub, New York's John F.
Thursday, JetBlue CEO David Neeleman repeatedly apologized for the airline's recent wave of cancellations and delays.
Yesterday, JetBlue flight attendant Steven Slater is alleged to have done that very thing.
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While the first quarter results are generally the weakest for airlines, JetBlue's was exceptional.
Headrick said that JetBlue times Twitter updates to coincide with releases to the media.
JetBlue has a Twitter feed called JetBlueCheeps, where travelers can get some last-minute deals.
Like other airlines, JetBlue approached social networking sites by slowly scaling up its presence.
David Neeleman has founded two cut-price airlines: JetBlue in America and Azul in Brazil.
JetBlue issued its own customer promises after its Valentine's Day fiasco in New York.
JetBlue 's superb customer service reputation has been built, in part, on virtually never canceling flights.
So it's unlikely customers are going to give JetBlue much rope to navigate snow with.
But if they could not reach the airports, Barger said JetBlue had contingency plans.
JetBlue is a strong and well-defined value brand (which helped it weather the recession).
The good news: Other airlines won't be able to fully duplicate JetBlue's on-board features anytime soon.
JetBlue Airways said it will cut prices in half on 1 million seats.
JetBlue, number two overall, bumped the fewest passengers out of all the airlines.
Can you name the start-up that Viacom (VIAB), JetBlue (JBLU), and Kaiser Permanent all do business with?
They instead work out of their homes in America, their company computers wired into JetBlue's reservation system.
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