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One sign of progress can be found in internal scores that measure how well employees interact with customers, by greeting them when they walk into a branch, or addressing them by name.
WSJ: Citibank's Overhauled Retail Strategy Shows Uneven Results
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When you combine that with an organization that did not tie its expenses to it revenues or even construct any sort of internal metrics to measure the effectiveness of its staff or player wages, you can start to get a picture of how the mighty Rangers arrived at bankruptcy and how 140 years of celebrated footballing history was almost terminated.
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He said CICRA was insisting the islands' postal operators should measure how effective their internal operations are.
BBC: CICRA sets delivery targets for Jersey and Guernsey Post
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Within your company, have you tried to isolate departmental networks from one another to measure the ramifications on internal business processes?
CNN: Opinion: Dare to disconnect with a graceful new Y2K fix
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This advice may run contrary to what might be characterized as test madness--the tendency of doctors and patients to want to test in all sorts of ways, using dozens of parameters that purport to measure how well your internal bodily engine is running.
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The important measure of success is the internal quantum efficiency, which shows just how good an LED is at making light.
ECONOMIST: Lighting: A brilliant new approach | The
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Based on the Phoenix lander, the craft is tasked with giving us a peek beneath the planet's surface, armed with tools that include a geodetic instrument from the Jet Propulsion Laboratory, which will be used to calculate Mars' rotation axis, a seismic wave sensor and a subsurface heat probe, to measure the planet's internal temperature.
ENGADGET: NASA InSight tapped for Mars drilling mission in 2016
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He said the Obama administration fought for wording to be included in the Sandy aid measure to require enhanced reviews and internal controls on all money made available by HUD and other agencies for superstorm relief and recovery.
WSJ: Audit says Katrina aid may have been misspent
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But the bigger problem is that the measure will be a compliance nightmare for the Internal Revenue Service and smaller businesses.
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