One sign of progress can be found in internal scores that measure how well employees interact with customers, by greeting them when they walk into a branch, or addressing them by name.
When you combine that with an organization that did not tie its expenses to it revenues or even construct any sort of internal metrics to measure the effectiveness of its staff or player wages, you can start to get a picture of how the mighty Rangers arrived at bankruptcy and how 140 years of celebrated footballing history was almost terminated.