Rodriguez, who began working with Li in August, has improved his charge's ability to control her emotions by giving her homework, including writing self-affirmations.

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It also found that communication about infection control among staff, patients and relatives had been improved and all senior charge nurses were taking part in a national development programme.

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In our mortgage business, while charge-offs and delinquencies have improved, credit costs still remain at abnormally high levels and continue to be a significant drag on our returns.

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And Capello believes his England side can impress in South Africa having "improved a lot" during his time in charge, a spell that has so far yielded 18 wins in 24 matches.

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Some cite the example of Chile, where a universal voucher scheme that allows schools to charge top-up fees seems to have improved the education of the best-off most.

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Sure, we know that credit conditions have improved, but even CEO Jamie Dimon said that delinquencies and charge-offs remained unacceptably high.

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Dr Andrew Fairbairn, senior tutor in charge of medical school admissions at Newcastle University, agreed improved communication skills would save the medical profession from being branded "arrogant".

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She has probably improved the odds by narrowing her pitch to those women who want to take charge of their lives -- and have money to spend.

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In Tony Blair's first government Mr Blunkett was put in charge of education and employment, where he won big increases in funds for schools, while insisting on improved standards of literacy and numeracy.

BBC: SERVICES