Rodriguez, who began working with Li in August, has improved his charge's ability to control her emotions by giving her homework, including writing self-affirmations.
It also found that communication about infection control among staff, patients and relatives had been improved and all senior charge nurses were taking part in a national development programme.
In our mortgage business, while charge-offs and delinquencies have improved, credit costs still remain at abnormally high levels and continue to be a significant drag on our returns.