Forging those sorts of relationships means combing scads of data, every day, without fail: "When I come in I usually spend the first half an hour getting caught up on who got a promotion, who lost a loved one, whose kid won an award, " says Cook.
"For them, the user experience does come first and I think that's the right strategy for the long term, " he said.
Since the former mayor died on Friday, memories from across the years have come streaming back: I first spotted him campaigning at a subway station 45 years ago, worked on his 1977 campaign and in his first administration, and ran into him fairly often lately (usually at events in his honor).
"When I hear that young people have come to the theater for the first time to listen to opera, I'm very happy, " Bocelli says.
" "I might not come from a family of college graduates, but I will be the first to get my degree.
"I think I'll be very well rested when I come back, " Jeter said at first.
First of all, I come from a long line of users of family planning services.
"It's first come first served the way I look at it, " Charles Sweeney said.
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And now we come to the first example I promised you of prosecutorial -- what shall we call it?
CNN: Transcript: White House Counsel Ruff's opening statement
Ben Affleck has come a long way since I first met him and interviewed him as an undergrad student at George Mason University for Good Will Hunting back in 1997.
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And I will go in head-first and come out smiling, laughing and euphoric, a fool overwhelmed with delight.
On the other end, I have found organizations where employees and customers come first and profits are a byproduct of taking care of people.
It's probably a mistake to name names, and I'm sure others can come up with a first-class lineup.
With no election, I at first thought it might be difficult to come up with predictions, but as I began to write down some ideas, I found that there is indeed a lot going on worthy of discussion.
She's come a long way since the first time I spotted her, in the early 1980s, anchoring the local news on WNYT in Albany.
The next morning, watching the first cars come through the gates, I don't think I was alone in feeling a mixture of nerves and excitement.
Then, at my first restaurant job, I was asked to come up with a new entree, and from the depths of my subconscious came the idea: fesenjan.
Knowing that sustenance would be key to surviving whatever might come next in Chicago, the first thing I did was buy a very large bag of chocolate-dipped popcorn with almonds.
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"I have a track record of getting things when they first come out, " O'Day said.
It took me more than 40 hours to write my first BusinessWeek piece: Bollywood, Here I come.
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If we have an update on the first question you asked during the flight, I will certainly come back and let you all know.
"This just happens to be the first Cornish feature film but many more will come, I'm making another film in the language, " said Mr Kovacs.
Overall earnings doubled for the company in the first quarter of 2011, and I see more of that to come down the road.
"I think the first night caught them by surprise, so they had to come out in force, " said Wayne Ragguette, owner of Nanni, a health food store on Church Avenue.
They will come back from college and strive for their first NYC apartments and I will freak out leaving them alone in that jungle the day I help them move in.
"I don't know how far we have come since our preparation for the first match but usually the Dutch are a team who one cannot outdo tactically, technically or physically, but we did on all three counts, " Hiddink told ITV Sport.
"I come with the certainty that I will be victorious, " he said at his first press conference in the job.
And we said, "I hope they come later, " because we'd see all the advantage of being first.
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Here are the first four things that come to mind, when folks ask me what I learned.
"It's an absolute dream come true to get my first cap for my country at a ground where I grew up, " he said.
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