It also will force the functional service providers to be more market-driven.

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The Flight Plan depicts five functional columns: Customer Service, Operations, People, Network, and Finance.

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DRIVER-II will consolidate these efforts and transform the initial testbed into a fully functional, state-of-the art service, extending the network to a larger confederation of repositories.

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After a sleepless night spent rebooting the phone and talking to his support staff in the U.S., he contacted Verizon Wireless customer service, which immediately pinpointed the problem: The phone was functional in more than 160 countries, but not Japan.

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