Two members of his security detail -- already waiting outside for the mayor -- noticed flames coming out of a second-story window of the neighbor's home and called fire dispatch before banging on the door to alert the home's occupants.

CNN: STORY HIGHLIGHTS

The Fire Department of New York today doesn't count any call time in its response analysis, a change from 2008 and earlier, when it included the time during which fire-dispatch staffers handled the call.

WSJ: All Heat, No Light, in Fire Data

Making sure every 911 dispatch center and every fire and police station in the country is ready for Y2K is too large of a task for any one agency.

CNN: graphic

His 19-year-old son, Nick Chiapperini, was on the job in the Monroe Ambulance Company dispatch center when the call for help came in, according to West Webster Fire Department spokesman Al Sienkiewicz.

CNN: STORY HIGHLIGHTS