Two members of his security detail -- already waiting outside for the mayor -- noticed flames coming out of a second-story window of the neighbor's home and called fire dispatch before banging on the door to alert the home's occupants.

CNN: STORY HIGHLIGHTS

The Fire Department of New York today doesn't count any call time in its response analysis, a change from 2008 and earlier, when it included the time during which fire-dispatch staffers handled the call.

WSJ: All Heat, No Light, in Fire Data

Making sure every 911 dispatch center and every fire and police station in the country is ready for Y2K is too large of a task for any one agency.

CNN: graphic