As he moved on to the next part of the tour, I watched quietly as the tour group boarded an elevator that was waiting to take them to their next destination.

FORBES: What Is Bill Gates Like In Person?

Devade shows the Central American to the door, shakes his hand, and the visitor, instead of waiting for the elevator, rushes down the stairs.

NEWYORKER: Labyrinth

How many minutes a day do Americans spend waiting--for an elevator, a web page, a customer service rep, a delivery person, a free cashier.

FORBES: Hurry Up And Wait