This is just the initial call to dispatch the resources.

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His 19-year-old son, Nick Chiapperini, was on the job in the Monroe Ambulance Company dispatch center when the call for help came in, according to West Webster Fire Department spokesman Al Sienkiewicz.

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The Fire Department of New York today doesn't count any call time in its response analysis, a change from 2008 and earlier, when it included the time during which fire-dispatch staffers handled the call.

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Officers who let peers be dispatched to time-intensive calls in their beat and minutes later came off of the call they were working, or who magically happened to drum up a car stop when dispatch was trying to send them to a call, were murmured about in the locker room.

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To see where all this could go, think about another failed Motorola-designed communications network, a phone-taxi dispatch hybrid with clunky phones, poor call quality and lousy customer service.

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When a 9-1-1 call is received reporting someone unconscious, unresponsive and likely needing CPR, the local communications center will dispatch public safety resources as they do today, but software running in the center will also send this alert to nearby citizen rescuers.

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