This is just the initial call to dispatch the resources.

BBC: North Yorkshire and Cornwall fire services to join forces

His 19-year-old son, Nick Chiapperini, was on the job in the Monroe Ambulance Company dispatch center when the call for help came in, according to West Webster Fire Department spokesman Al Sienkiewicz.

CNN: STORY HIGHLIGHTS

The Fire Department of New York today doesn't count any call time in its response analysis, a change from 2008 and earlier, when it included the time during which fire-dispatch staffers handled the call.

WSJ: All Heat, No Light, in Fire Data