Employees First, Customers Second does not guarantee that employees won't feel stress or will always feel happy.
Here at HCL Technologies we developed a management approach called Employees First, Customers Second that has become known around the world.
The monthlong exchange resulted in a worker's-eye view of talent in the company, says Mr. Nayar, the author of "Employees First, Customers Second, " a book about his firm's people-driven philosophy.
Another proponent of the employee-first management model is Vineet Nayar, CEO of HCL, whose book Employees First, Customers Second calls for a radical shift in top management and employee roles.
But Employees First, Customers Second is a management approach.
Vineet Nayar is chief executive officer of HCL Technologies, the India-based global information technology services company, and author of Employees First, Customers Second: Turning Conventional Management Upside Down (Harvard Business Press, June 2010).
In the video below, Nayar, who recently released the book Employees First, Customers Second: Turning Conventional Management Upside Down, outlines four simple steps companies can take to implement this philosophy and reap the revenues in return.
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Verizon Wireless added 1.2 million retail net customers in the second quarter, including 888, 000 retail postpaid net customers.
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Cablevision, serving the New York area, scored 122, 000 voice customers in the second quarter.
Waitrose stressed that one test had shown the meatballs to be 100% beef but decided to issue a statement to customers after a second test showed some pork.
The follow-on to "Richland" will be the 28nm APU codenamed "Kaveri" with revolutionary heterogeneous system architecture (HSA) features which is expected to begin shipping to customers in the second half of 2013.
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He is thinking about his customers first, his future employees second, and is ensuring that he creates a company culture that will serve his employees and his customers well.
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The second question potential customers ask is whether a company has manufacturing facilities in China.
LTV's receivables (what it was owed by customers), and the second its inventory (piles of steel).
The time-share operator would queue up an assortment of customers so that not a second of processor time went to waste.
The second group of customers who were greeted warmly did not overestimate their wait time and gave the overall experience higher marks.
Many of those buyers are customers coming back for a second helping.
Cable firm NTL said in August it had 300, 000 high speed subscribers, while the UK's second cable operator, Telewest, claimed 192, 000 broadband customers in the higher band of 152 kilobits per second.
Ma says his rule is customers are first, employees are second and shareholders are third.
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In the second scenario, where customers give a business permission to connect with them electronically, preferences are still evolving.
Second, Acer Chromebook customers are given 12 in-flight Wireless Internet passes, usable on any domestic airlines using GoGo hotspots.
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Comcast is already the No. 1 cable company in the United States, with more than 21 million customers, and Time Warner ranks second, with almost 11 million subscribers.
Second, think of your customers as family and friends.
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Kroll fielded calls from angry customers as his wife gave birth to their second child.
Worse still for the European company, that gap could widen because of a wave of second thoughts afflicting Airbus and its customers.
The second is Starbucks initiative to enable their customers to pay for their coffee via mobiles.
The second reason is that a number of customers have been paying slowly.
The truth is that when it comes to profitability Wegner is indeed a second-tier customer compared with other customers with higher checking balances.
It makes sense for Groupon to move beyond vouchers, given indications that just 20% of customers using Groupons return to a retailer for a second, nondiscounted visit.
Niagara Mohawk has 1.5m electricity customers and 540, 000 gas customers in upstate New York, making it the second largest electricity company in the Northeast's largest state, supplying cities like Albany and Syracuse.
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