Employees First, Customers Second does not guarantee that employees won't feel stress or will always feel happy.

FORBES

Here at HCL Technologies we developed a management approach called Employees First, Customers Second that has become known around the world.

FORBES

The monthlong exchange resulted in a worker's-eye view of talent in the company, says Mr. Nayar, the author of "Employees First, Customers Second, " a book about his firm's people-driven philosophy.

WSJ: My Colleague, My Paymaster