Too often voice of the customer programs are based on automated surveys and tech support feedback.
If the voice of the customer were really heard and utilized I doubt most product launches would fail.
If Schultz had stopped with the voice of the customer, he would have gotten out of the coffee business.
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That lends itself to two huge advantages: Our culture is collaborative, and we have the mind-set of integrating the voice of the customer.
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In these smaller, quieter private communities, the voice of a single customer can be heard.
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Overall, they look like the business customer they serve: a little voice, lots of data and urgency.
Voice over DSL turns voice into ATM cells at the customer site and sends them over the DSL data stream.
The application, called Genesys Connect for Service Cloud, will integrate with the Salesforce.com platform to allow for voice and multi-social network customer service capabilities.
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Nina is significant because it is the first virtual assistant customer service app to incorporate both speech recognition and voice biometrics into a single integrated solution.
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If you are a U.S. cellular customer and travel to Canada, you will be paying for roaming voice and data service at a much higher rate than at home.
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Leveraging industry-leading voice-recognition software, integrated GPS technology and a customer's Bluetooth-capable mobile phone, SYNC with Traffic, Directions and Information provides simple hands-free access to personalized traffic reports, precise turn-by-turn driving directions and up-to-date information including business listings, news, sports and weather.
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Customer service reps can process orders or solve support problems by simply communicating by voice.
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