In this situation, a voice response unit can reduce the cost of customer service by providing information and simpler or more common transactions.

在这种情况下，可以使用一个语音应答系统为比较简单或常见的问题提供信息，这会减少客户服务的成本。

youdao

Early warnings can be issued regarding product issues (e.g. item recalls) and current consumer sentiment can be tracked (voice of the customer).

可以就产品问题(如回叫)提出早期警告，跟踪现有客户情绪(客户声音)。

youdao

So when one irate customer stormed my desk, I responded in my calmest voice, "What's the trouble?

所以，有一天当一个生气的顾客气冲冲地来到我的工作台时，我还是非常平静地问她，“有什么问题吗？”

youdao

Too often voice of the customer programs are based on automated surveys and tech support feedback.

FORBES: Stop Kicking the Can on Customer Loyalty

If the voice of the customer were really heard and utilized I doubt most product launches would fail.

FORBES: "Listening but Not Really Hearing You"

If Schultz had stopped with the voice of the customer, he would have gotten out of the coffee business.

FORBES: SAPVoice: For The Modern Marketer, Hearing (Market) Voices Is A Good Thing