They become enablers instead of controllers, coordinate their organizations through dynamic linking of teams and customers rather than command and control, make social and customer values their prime concern, and communicate so as to further stakeholder conversations.
The trick is not merely to cut costs, but also to retain old-fashioned values of customer service.
Focusing on delivering great customer service reinforces your brand values and gives you a second chance to get the sale.
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Agile software development comprises a set of management practices and values based on customer focus achieved through iterative and incremental development, and where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams and their customers.
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Even if your business is very small, a small business bank values you as a customer.
Giving your customer service agents insight into the mobile customer experience will significantly increase customer satisfaction, retention and order values.
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The authors have shown how Enterasys has been able to create a customer-driven culture by redefining what its values are, which is no small feat in an engineering-centric company.
Normally, though, she eats at her local Chick-fil-A at least once a week because she appreciates the food and the customer service -- not because of its Christian values.
Wawa, a regional chain of six hundred convenience stores known for its near cult-like customer following, screens potential store managers fiercely against two values: Delight Customers and Value People.
The Kamprad family (one of the richest in the world), is very focused on key values surrounding quality, heritage, market differences, customer loyalty, and sustainability.
When the customer is empowered with an emotion that speaks to the morals and values driving their basic desires, your message and brand become sticky.
In it, he defined eight characteristics of excellent companies: a bias for action, staying close to the customer, autonomy and entrepreneurship, productivity through people, clear and compelling organizational values, focusing on what you do best, operating with a lean staff, and finding a balance between having enough structure without getting stuck in it.
Our Customer Loyalty Engagement Index covers the automotive category and we have lots of attributes, benefits, and values (including options), so usually we can accurately predict what percent-contribution a change to a car can make to engagement, as we did years ago with the 4th door on the minivan.
The remarkable customer experience happens when the entire corporate culture, from the CEO to the front-line employees, values it.
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