This still goes back to the customer values, technology adoption cycle, and the problems the features are intended to solve.

这仍然取决于客户价值、技术采用周期和该特性打算解决的问题。

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Therefore, the most important trait of a good SVT tester is to have a clear understanding of the customer values of each feature.

因此，对于优秀的 SVT 测试人员来说，最重要的品质是能够清楚地了解每个特性的客户价值。

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Using customer values as the core of feature testing also requires testers to go the extra mile and, in some cases, cross organizational boundaries.

使用客户价值作为特性测试的核心，还需要测试人员考虑更多的内容，在有些情况下，需要跨越组织的界限。

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They become enablers instead of controllers, coordinate their organizations through dynamic linking of teams and customers rather than command and control, make social and customer values their prime concern, and communicate so as to further stakeholder conversations.

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The trick is not merely to cut costs, but also to retain old-fashioned values of customer service.

ECONOMIST: Managing customers

Focusing on delivering great customer service reinforces your brand values and gives you a second chance to get the sale.

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