They like this new-found empowerment, and increasingly expect sellers to connect with them on Age of the Customer terms.
This was in stark contrast to old-fashioned bookshops such as Foyles, which made no concessions to the customer in terms of service or comfort.
The company likely cited Wikileaks as in violation of its customer agreement or terms of service.
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We know our customers value fast and convenient service and we want our Rack stores to have the tools and capabilities like mobile check-out devices to take care of the customer on their terms.
Rather, excellence is understood in quantifiable, concrete terms, like dramatically improved customer and employee satisfaction, as well as in terms of the grace and ease, the efficiency and consistency with which such is achieved.
Inane and attention-grabbing advertising, while often effective in terms of customer acquisition, can also be a double-edged sword.
Even in terms of customer satisfaction the iPad seems to be doing better.
With a rating of 63, LinkedIn, another popular network, barely scored higher than Facebook in terms of customer satisfaction in Tuesday's report.
Is this the right way to portray a win in terms of customer capitalism, where making money is a result, rather than the goal?
In terms of customer responsiveness, internal social platforms can cut down the time it takes for a sales team to get an answer on price, specs, customization, and other issues.
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Bigger utilities that were losing market share approached Gazprom, not known for sympathetic customer relations, for better terms.
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However, a few years in, the electronics market underwent significant changes and Klipsch decided to cease production of the Aragon line in 2005, while still honoring warranty terms and offering customer support.
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Those that have are seeing the upside in terms of revenue and customer appreciation.
And if a customer has to click twice to see those terms?
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In customer benchmarks we invariably outperform every competition in terms of how quickly data can be analyzed and how quickly we can get data in.
We chose to embrace Lean and in doing so found new ways to serve all of our stakeholders as well as improve our own business, in terms of operations, profits and customer satisfaction.
Buying means exporting wealth and we must recognise that in years to come, going this route will make the UK a less important global customer, less able to negotiate the best terms, and this will accelerate the downward economic spiral.
Oracle is retraining most of its salesforce in e-business technology and business practices in the hope that, now that they no longer have to haggle over contract terms, they can spend more time understanding the customer and the technology.
The second-ranked airline in terms of overall quality was low-cost airline Jet Blue, which posted better than average performance in terms of on-time arrivals, mishandled bags and customer complaints.
So maybe it should just have to live with a government customer that is insensitive to the broader economic consequences of enforcing tough contract terms.
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All of a sudden your properties would look relatively cheap for their size, that is until customer walkthroughs reveal that what is 16, 000 square feet in nominal terms is really only 4, 000.
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The most popular, underloved names that I like, in terms of what I talk about the most, are in the customer-assistance business.
And, for the customer, the benefits of having a single contract with one set of wording and terms should not be underestimated.
Nor do any of these terms reflect that reality that power in the marketplace has shifted decisively from seller to the customer.
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