In-store services apart, a superior technical support team reassures a customer that any malfunctioning device would be taken care of by competent professionals.

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Anania also assumed responsibility for customer support in addition to her more technical responsibilities.

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Future HTC devices that run on the growing Android OS will feature LogMeIn Rescue, giving HTC customer care and support staff the ability to remotely configure, diagnose and troubleshoot a technical issue wherever the customer has a data connection.

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You need full control of your core technology, so I suggest you supplement your own expertise as soon as possible, to tackle the never-ending technical questions of architecture, competition, scalability, and customer support.

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Her responsibilities were broader than the average CIO, as well, as over time her role expanded and she oversaw innovation, gaming, IT application development, infrastructure, security, support for customer facing systems, all company web sites, as well as key initiatives to develop new technical capabilities for the Total Rewards loyalty program.

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