All Diamond products come with a one year limited warranty, a Diamond guarantee of quality manufacturing experience and a recently upgraded, US based, customer support system.

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The system engineer and customer support teams will be in place and properly trained.

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Once we get significant customer support volume, we will probably want to upgrade to a dedicated CRM system, but for now this works fine.

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Their PC distribution system, Origin, is widely derided by players as riddled with issues, and customer support is often so unhelpful, players actually take screenshots about their bizarre experiences with online agents and share them with the world.

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