In my new role as president of Global Services at SAP, I recognize the direct correlation between speed and agility and our mission to maximize customer success.
It is important that, as Salesforce.com continues to make strategic acquisitions, it maintains that focus on customer success and does not succumb to the temptation to merely drive revenue growth by cross-selling its existing customers.
It is tempting to credit the standard retailing virtues of good execution and a deeper understanding of the customer for this success, but the truth is far more enlightening.
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Not only does that already comprise a ratio of one device per 1.4 employees, said Lance Perry, vice-president of IT customer strategy and success for Cisco, during an excellent presentation at the Consumerization of IT in the Enterprise (CITE) conference in San Francisco on Monday.
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Such as accusing Star Gas of misleading investors about the success of its customer-service operations and a restructuring program in 2002 and 2003, when the firm sold stock in two offerings.
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In other words, it makes perfect sense to hire a person who understands customer service and who has had success in the hospitality field.
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Clearly getting a new customer contract is a measure of success.
Success centers on the customer experience.
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Every success conceivably means one fewer customer in the future for Aspect, but Wadhwani is unconcerned.
In his work, and as a frequent guest on my radio program, my friend Peter has proposed that the highest possibility of entrepreneurial success comes from identifying a customer desire first and then creating a solution.
How much time was devoted to understanding customers better or to leveraging that customer knowledge in new ways to drive business success?
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Having quality ownership, competent team management, and an extremely avid customer base are the ingredients for stability and success in any business.
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Despite building the Patek Philippe brand in the Far East, tradition and customer loyalty are of paramount importance to the success of the Geneva-based company.
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By putting the customer in the center of the integration process, the success rates of acquisitions could improve.
But despite these advances in technology allowing marketers to extend their reach, the strength of the customer relationship has remained the single biggest contributor to marketing success.
So should the Swede be seen now as a slippery customer, or as a football coach who had achieved modest success with England, and who is entitled to his private life?
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The company seems to be getting basics right by improving customer service and going forward, its pay-TV business success will depend upon how it enhances the user experience and gives the term TV Everywhere its true meaning.
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That makes no sense if you think about businesses trying to maximize their profit from any given transaction, but it makes sense if you remember that customer satisfaction is an important factor in the long-term success of a retail business.
The wealth of online reviews has reignited the idea that the customer's feedback is not only important, but critical to success.
Without fancy support ticketing software or dedicated customer service reps, the Vizify teammates bootstrapped their way to support success by keeping calm, losing a whole lot of sleep, and staying on top of the their inboxes.
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Ms. Meng explained that Huawei's success in 2012 can be attributed to maximizing value for the customer.
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Any business owner looking to achieve long-term success must determine what a lifetime relationship with his or her customer is actually worth in revenue.
This is a true story: The hot shot was basking in his success a little too grandly at the end of a major customer conference event.
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty is the first book to reveal the secrets behind the stunning success of the Apple Retail Store.
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His new book, The Apple Experience: Secrets to Building Insanely Great Customer Loyalty is the first book to reveal the secrets behind the stunning success of the Apple Retail Store.
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The vision of the customer-centric service and great salesmanship is the key ingredient to this retailers success.
Success has prompted a reduction of staff in primary processes such as customer care, billing and planning.
By creating triggers through both monetary and non-monetary incentives among customers, employees, partners, suppliers and other interested parties, organizations can secure sustainable engagement and drive business outcomes such as improved marketing response from external communities, sustained long-term customer loyalty, increased collaboration among internal teams, or enriched onboarding, delivering success with new hires, partners, and customers.
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