On the Web, they leapfrogged competition with the launch of Twelpforce, a customer service platform leveraging Twitter.
To the technocrats that live and breathe it every day the difference between a listening tool, a social community and a holistic social customer service platform is very obvious.
Our high-quality customer service and well-designed online platform engenders repeat purchases among our customers.
As more and more companies go online, Twitter is becoming an increasingly useful platform to resolve customer service issues.
Kindle Fire is sold out, but we have an exciting roadmap ahead-we will continue to offer our customers the best hardware, the best prices, the best customer service, the best cross-platform interoperability, and the best content ecosystem.
ENGADGET: Amazon's Kindle Fire has sold out just in time for the company's next big event
The application, called Genesys Connect for Service Cloud, will integrate with the Salesforce.com platform to allow for voice and multi-social network customer service capabilities.
FORBES: Genesys Teams Up With Salesforce For Customer Service
Its business now helps brands build relationships with customers and better manage and view the customer journey throughout the purchase lifecycle via their SaaS (software as a service) platform.
The results have been terrific: a world-class integrated data platform, expanded consumer and customer databases, online, self-service systems, strengthened product fulfillment, new ways of onboarding customers more quickly, and cultural acceptance of a shared services model leading to 13 consecutive quarters of double-digit million dollar annual operating margins.
FORBES: Want Cultural Change to Stick? Change The Way You Operate
This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform.
FORBES: Genesys Teams Up With Salesforce For Customer Service
The time it takes for sellers to build a good reputation and a high level of brand trust on any service platform is crucial because a verified history of good feedback and comments is essential for any customer to make an informed choice.
General Mills used SAP CRM 7.0 along with the Sybase Unwired Platform (SUP) in its deployment, which enabled 200 bakery and food service salespeople to access customer data in the field using their iPads, said Kerry Gustafson, the IS manager at General Mills in charge of the CRM rollout.
FORBES: How General Mills Deploys SAP On iPad (Webinar, Summarized)
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