This is a relatively subtle way by Time Warner Cable to test customer response.

FORBES: Time Warner Cable Tinkers With Pricing, Stock Should Slip To $66

Time Warner Cable is finally testing out customer response to its broadband usage-based pricing.

FORBES: Time Warner Cable Tinkers With Pricing, Stock Should Slip To $66

In October 2011, Heinz also introduced limited time Heinz Ketchup Blended with Balsamic Vinegar, but due to overwhelming customer response, the company decided to permanently add the ketchup to its portfolio of products.

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Zendesk, for example, provides information on the amount of time it takes to assign a ticket, send a first response to the customer, and resolve that ticket, among other data points.

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He said the company had introduced the policy in response to customer feedback, to make sure "that customers who are good payers, and pay on time, do not subsidise the customers who are late payers".

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