Also, Comcast will be offering professional installation, upon customer request, of TiVo Premiere boxes at no charge.
ENGADGET: TiVo releases Q4 results, announces transcoder and IP set-top box on the way
Social platforms can take the place of e-mail, allowing the first qualified person who sees a customer request to start responding.
FORBES: Salespeople Need To Improve Their Social Media Skills
New regulations in the UK require banks to move customer account information, like Bill Pay and Standing Orders, within 7 days of a customer request.
FORBES: Outmoded IT Could "Evaporate" Big Retail Banks - Temenos
It started, as it usually does, with an unusual customer request.
What could have been a customer service request that fell into the black hole of customer service requests, this one was, instead, a Ninja-like example of surprising and delighting the customer.
FORBES: Apple Might Take a Page out of the LEGO Playbook as It Plans Its Next 'Innovation'
Hybrid websites can serve as a useful screen, solving some customers' problems immediately, and gathering enough information about the customer's request to make the eventual human contact speedier.
"We are cooperating fully with Air Canada and have complied with our customer's request to its caterers to heighten food safety procedures, including inspection and screening of all products boarded on flights, " said Gate Gourmet spokeswoman Christina Ulosevich.
When you order a ticket from Expedia or call Expedia customer service, TRX handles the request.
This service ComcastCares would take any form of service request from customers online and respond through the efforts of a team of customer service representatives.
FORBES: A Tale of Maintaining Congruency In Customer Service
We built a simple prototype that allowed people to request anonymous feedback at work, posted it on the web, and gave it to a beta customer to try out.
应用推荐