Furthermore, integrate your findings into marketing collateral across all customer facing platforms (i.e. website, social media and brochures).
FORBES: Great Ideas Are Never Popular So Turn Naysayers Into Believers
Majority of the staff cut are not customer facing employee, in fact he invest a lot to build bigger and stronger customer facing teams.
First of all, the data center is a fountain of information that should be directly in the hands of marketing in most companies that have a customer facing web presence.
The Starbucks associate selects mobile as the tender in the point of sale system (POS), and prompts the consumer to use the customer facing imager (the same as those used in airports to read boarding passes).
FORBES: Apple, iOS 6 & Mobile Payments - One More Thing for the iPhone 5?
Her responsibilities were broader than the average CIO, as well, as over time her role expanded and she oversaw innovation, gaming, IT application development, infrastructure, security, support for customer facing systems, all company web sites, as well as key initiatives to develop new technical capabilities for the Total Rewards loyalty program.
FORBES: How American Express Executive Katrina Lane Broke Through The CIO Ceiling
While it may be relatively easier to push technology onto users, transforming business culture takes much more convincing: changing attitudes to do work in a social space, changing task and workflow behavior, changing motivation and compensation models, changing business metrics and KPIs, changing customer facing processes, working through longer adoption cycles, and ingraining a culture of collaboration.
At Microsoft Dynamics we believe that you can win the hearts of your customer-facing employees and transform your customer care efforts by providing business solutions that allow each person in your organization to thrive.
You need to make sure that your customer-facing personnel have your relationship with the customer in the forefront of their thoughts.
FORBES: 5 Stupefying Statements from the CRM Call Center (and what to do about them)
Those who marry a mastery of technology with a clear focus on customer-facing functions.
FORBES: CIO & CMO: Driving Business Value in the Age of the Customer
It could be that twelve page loan application or a key customer-facing business process.
Bottom line: Give your customer-facing staff the latitude and trust to do their jobs at the highest level.
Breaking up the firm along these lines would turn the rump of Telecom Italia into a customer-facing retail business.
ECONOMIST: Italy��s biggest telecoms firm faces an uncertain future
Customer-facing operations, on the other hand, often remain as much art as science.
FORBES: CIO & CMO: Driving Business Value in the Age of the Customer
But over the next 10-15 years, Forrester foresees a revolution in customer-facing systems.
FORBES: CIO & CMO: Driving Business Value in the Age of the Customer
When your colleagues or employees are faced with a customer-facing dilemma, do they know what they should do by default?
And, you need tools that can empower the customer-facing agents to act on your behalf when interacting with your customers.
You might now argue that this is only true for customer-facing service providers but I think it is true for everyone.
Social media is often thought of as an external, customer-facing sales tool.
FORBES: Social Tools At Work Can Help Manage And Close Deals
The new deal that was agreed by councillors on Wednesday, known as BT light, would leave customer-facing services such as libraries under council control.
For the front end, or customer-facing applications, Dell continues to use Microsoft 's (nasdaq: MSFT - news - people ) Windows software.
"Only 10% to 15% of our employees are customer-facing, " Roell says.
But it gave the green light to a slimmed-down version, with so-called "customer-facing" areas - such as libraries and one stop shops - staying within the council system.
In advance of my 22-years in the technology sector, I qualified as a builder and surveyor in the construction industry, where I pioneered innovative software solutions for supporting customer-facing activities.
The answer has ramifications that affect customer-facing operations throughout a company: requiring a different blend of skills, greater levels of employee empowerment and shifting organizational structures as enterprises go social.
But I find that the best companies out there tend to be those that give their customer-facing staff the most tools to work with and carte blanche to use them.
This endless, and often mindless, drive to complete the next item on the list isolates engineers from customer-facing employees who could help them better understand what the product actually needs to do for the user.
For example, only 6% of IT decision-makers surveyed said that they had modernized their customer-facing applications to work with mobile devices - and 89% said they had no plans to do so over the next year.
FORBES: Time For IT Shops To Get Moving On Enterprise Mobility
Companies around the globe are learning that while cloud computing has many virtues, perhaps chief among them is its ability to help business leaders shift huge chunks of IT budgets away from low-value infrastructure and toward customer-facing growth and innovation.
Dear CIO: For the past couple of years, your CEO and CFO have been threatening to bring down the sky unless you and your team began rebalancing the ratio of IT spending away from costly and low-value infrastructure and legacy baggage and toward customer-facing growth opportunities.
FORBES: Dear CIO: Is The Time Bomb In Your IT Budget About To Explode?
Broad sources of demographic information, such as your local chamber of commerce, the U.S. Census Bureau, and the SBA, provide valuable information to business owners and should be explored thoroughly particularly as you consider where to locate your business (if you will have a customer-facing physical location).
FORBES: Step 3 for a Successful Startup: The Importance of Market Research
应用推荐