As a fourth strategic consideration, Carnival and Royal Caribbean, along with smaller companies, would therefore do well to consolidate their messages about safety, about customer commitment, about whether this industry has become too big to function in the best interests of the consumer.
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Facing the threat of yet more regulations by Congress last year, the industry adopted its own "Airline Customer Service Commitment" as a way of fending off the politicians.
It tried to control the damage by defending its commitment to customer service on forums where folks were talking about the video.
The bank has given a commitment that no customer will be left permanently out of pocket.
The third is our commitment to the customer.
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Building consistently strong loyalty requires a long-term commitment to building such customer relationships.
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The way products are designed, manufactured, packaged, and supported needs to be guided by a passionate, fanatic commitment to understanding and delighting the customer.
Several companies utilize the phenomenon of escalations of commitment and self-image shaping to drive customer engagement.
For engineering leaders, 25 percent is probably unreasonable, but an organized, sustained commitment to travel in the shoes of the customer is critical.
The investment in launching the Customer Experience lab seems a no-brainer for IBM given its commitment to research offerings as a key area of business growth.
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Commitment to the company's existing technology, product line, distribution system or customer base becomes a sacred cow.
Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup.
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