For customer commitment we must do it.

对顾客的承诺我们必须做到。

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Customer commitment is a psychological bond that is fundamental to customer retention.

顾客承诺是维系顾客的根本性心理纽带。

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The true test of a leading brand is whether employees' commitment to the brand is high, as that will help keep customer commitment high.

一个领先品牌的真正考验是，员工对品牌的信奉是否高，因为这将有助于保持消费群体的高度信奉。

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As a fourth strategic consideration, Carnival and Royal Caribbean, along with smaller companies, would therefore do well to consolidate their messages about safety, about customer commitment, about whether this industry has become too big to function in the best interests of the consumer.

FORBES: The 'Ick' Factor: Carnival's Long-Haul Challenge Ahead

Facing the threat of yet more regulations by Congress last year, the industry adopted its own "Airline Customer Service Commitment" as a way of fending off the politicians.

FORBES: Hurry Up And Wait

It tried to control the damage by defending its commitment to customer service on forums where folks were talking about the video.

FORBES: Crowd Control