The third area is connecting with key external stakeholders, where I spend about 20 percent of my time.

FORBES: Intuit's Brad Smith: How to Succeed in a Bad Economy

In an age where big data is powering the next generation of business, communication is the key to connecting and empowering your customers and employees.

FORBES: Simon the Intern and the Evolution of Communication

One of the key aims of our Connecting Leicester vision is to make the city centre more attractive - and safer - to even more cyclists.

BBC: East Midlands cycle paths get ?2.8m investment

Examples: being uncommonly attentive, connecting to the customer, and sharing key information in conversation.

FORBES: Give the Holiday Gift of a Remarkable Customer Experience