Both firms had one project coordinator overseeing a calling agent selling customer-relations software to medium-size businesses.
Everybody knows the frustration of calling to a customer service line and having to deal with an automated interface.
Line2 has an iPhone App that initially gets the call, and it has a different ring, so we know if its a customer calling the lullubee number from the website, and we can answer the phone appropriately.
More specifically, it's seeking to banish "a significant obstacle to consumer choice and competition in the market for bundled communications services" by allowing disconnect orders from the new provider (read: Verizon) to take the place of, you know, the customer calling up their carrier and shutting things down.
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While that rate of defections might seem worrisome, the company paints its "churn rate" as an enviable statistic in its prospectus, calling its "loyal customer base" one of its key strengths.
He jokes about people believing it was just the customer service department calling him.
Customer-service representatives at Bell Mobility, the wireless unit of Bell Canada, can make instant offers based on a customer's calling patterns, his age and the way similar customers have reacted to such offers.
Instructor Kelly Marcus tells them they can keep a conversation from getting too heated by using the "blameless apology"--to be sorry a customer's calling card was rejected rather than accuse him of not having paid his bills.
Setting up an LLC protects you from personal liability. (If angry creditors come calling, or if a customer slips in your store, the lawyers can't go after your house.) Unlike with sole proprietorships and partnerships, only the amount of money you put into an LLC is at risk.
Those who heard angry attacks had a harder time remembering later what the customer said or calling on working memory to solve problems, compared with those who heard respectful exchanges, according to the research, co-authored by Amir Erez, an associate professor of management at the University of Florida.
We implemented a customer survey system, calling every store manager after the installation to make sure they were happy.
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In addition to generating its heaviest customer activity in lower-margin prepaid calling plans rather than in the more lucrative post-pay multiyear plans, RadioShack's wireless business is being sabotaged to a degree by its own partner.
Graves, a regular customer at the studio, tried to brush off the incident by calling the woman "a weirdo" before walking out and throwing away the camcorder.
Paul was calling to check my interest in an assignment: predict the future of customer service in light of Gen Y and social media and then, draw a line in the sand in the form of the date by which this new service model should be in place.
Additional options for the business customer include data only plans and for those who conduct business with our neighboring countries, a calling plan with minutes to Canada and Mexico.
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Stevens says Verizon and many carriers in Asia have embraced Skype, however, because they realize the service can increase customer loyalty and the amount consumers spend on mobile data plans even if it dents their long distance calling business.
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One customer demanded that Cellnet should compensate its customers "for the inconvenience and the money they have spent in calling your premium rate line".
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