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In five American states, politicians have proposed legislation that would constrain state governments from buying call-centre services from abroad, or would at least compel operators to confess their location.
ECONOMIST: Outsourcing to India
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Gavin Henson is suspended for the opening two games, while Sale have first call on the services of centre Mark Taylor.
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Call centre staff in Swansea work for its new business, customer services and renewals departments, plus commercial vehicle insurance business Gladiator.
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Call-centre firms want to add debt collection to the other services they perform for their customers because they use similar information technology.
ECONOMIST: America's debt-collection industry
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Their bet is that India will be an outsourcing centre not just for software but for call centres and other back-office services that can be delivered by wire.
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Spaarbeleg, a savings and investment subsidiary of Aegon, a Dutch financial-services group, receives more than 2m calls each year at its call centre.
ECONOMIST: Enterprise software
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Staff at the centre will then direct the call to one, or all, of the required emergency services - police, ambulance and fire and rescue.
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